Groups, Holidays and Special Events: special policies apply, please inquire.
Please note: We understand that sometimes emergencies and life issues arise. We are a small and unique business. Reservation bookings are crucial to our income. Please understand regardless of your reason to cancel (death, illness, etc.) we have to adhere to our cancellations/reschedule policies in order to stay in business and support our hard working employees. When you are unable to keep your reservation it is costing us our income. You will find that we are as fair as possible concerning our cancellation and reschedule policies. Many businesses in our area will keep your deposit whether they refill your dates or not. We have never done that. We value all of our guests and want to see you again in the future. We always go to great lengths to re-rent your cancellation in order to refund you. We keep a waiting list, contact our competition for referrals, contact the Eureka Springs Chamber of Commerce for referrals and we also check for current guests that might wish to extend their stay.
When you cancel 14 days or more prior to arrival: Your deposit will be refunded less $35.00 booking fee.
When you cancel within 13-7 days of arrival: You will lose your deposit unless we can refill ALL of your days. If we refill ALL your days you will receive the full amount of your deposit if the replacement reservation is for the same amount or more, less the $35.00 cancellation fee. If the replacement reservation is less than your deposit amount than you will receive the replacement amount less the $35.00 cancellation fee.
When you cancel 6 or less days to arrival: All sales are final 6 days prior to arrival date. You are responsible for ALL days reserved. You will be charged for your entire stay.
If we are able to re-rent all of your days for the same amount or more, you will receive a refund less $35.00 cancellation fee.
If we are able to re-rent some of your days you will receive the replacement reservation amount less $35.00 cancellation fee.
If we are unable to re-rent any of your days you will lose the full amount of your entire stay.
Rescheduling Fee:
You may reschedule once with more than 14 days prior to your arrival date for the same amount of days and rate free of charge. If you reschedule twice or more, or for less than original reservation you may be charged a $35.00 reschedule fee per change. If you reschedule with less than 14 days prior to your arrival date: cancellation policies shown above apply.
Bad Weather (Ice/snow):
You may apply your full deposit amount to a future reservation anytime within the next year.
Directions From The East
From Eureka Springs, take Hwy 62 west to 187 South turn left
(Exxon, RiverLake on the corner). Go 4 miles and take the left
fork in the road (lots of signs in the fork)
onto Mundell Road. Go 1.5 miles. Take a left onto Lake Forest
Dr. We are located on the left hand side of the road.
Directions From The West
From Hwy 71 (I-540) at Bentonville, take exit 86 onto 62 east
and go 27 miles. Go one mile past 187 north and turn RIGHT
onto 187 south (you will see a large sign saying Beaver Dam).
Go 5 miles on 187 and watch very carefully for Mundell Road
(if you go as far as New Horizon, you've gone ½ mile too
far). Take a hard switchback right onto Mundell Road. Go 1.5
miles down and turn left onto Lake Forest Dr. We are
located on the left hand side of the road.
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